IT Support

Services We Provide

Our technicians are experts in getting your system up and running as quickly as possible. We can remotely solve your computer problems through the internet without you having to take your computer anywhere. We don't do anything without your permission and you can be assured that we are extremely serious about protecting your privacy and security.

We offer the following services: One Time Service - Server / Storage / Networking Problem, On Site Service and More!

On Site Services

Have a hardware problem? That is NO problem with TLSPL! Give us a call and we can route a technician to you within 24 hours. We have service options for business needs. Our technicians are certified in all areas of expertise and we match their skills with your specific needs. We work technicians nationwide. Call us today and we can schedule a tech to show up wherever you are!

One Time Service (OTS)

TECHLeaf offer the One Time Support and Services for Server / Storage / Networking Problem, On Site Service and More!

FMS (Facility Management Services)

TECHLeaf offer Facility management services on Service Level Agreement (SLA) Model and Time and Manpower based support model. We also specialized in providing remote management support in this area. We provide a more cost-effective method of managing and protecting enterprise networks, systems and applications.

Infrastructure Facilities Management Services with single point-of accountability. Our facilities include Desktop management, Management Server solutions, Network Management and etc.

Annual Maintenance Contracts (AMC)

TLSPL Tech's annual maintenance contract services in India. Ensures constant support to rule out breakdowns, malfunctions, cyber threats, data loses, and much more.

Secure your operations the smart way with our annual maintenance contracts program.

TLSPL is offering our services for the installation, servicing and support of computer Hardware, Software and networks. After installation or in AMC, we provide professional support both onsite and remotely. For networks and computers under a service contract, we proactively monitor the network to identify and resolve potential issues before they become problems. Our goal is for 100% customer satisfaction with our services and support.

We offer to you consistent and prompt maintenance service all through. Our team of experts is always there to resolve your issues promptly and troubleshoot the problem onsite. We give equal priority to all kinds of IT issues. In addition to just solving the issue, our experts get out of their way to prescribe preventive measures to our clients at pre-defined intervals.

We offer two types of Annual Maintenance Services:

• Non - Comprehensive Annual Maintenance Contract: Non-comprehensive Computer AMC includes repair and services only with cost of defective to be borne by the customer.
• Comprehensive Annual Maintenance Contract: Comprehensive Computer AMC's includes all parts (Here, you are not charged separately for the labor or for the parts replaced).

We can arrange Back to Back support (Hardware and Software) with major OEMs.

OEM vs. Third Party IT Maintenance

An easier way to maintain the data center.

You have multiple products in your data center, and when major downtime occurs, there is no guarantee that only one manufacturer's machine is the culprit. Rather than dealing with multiple OEMs and referencing numerous contracts with different SLAs, turn to TLSPL Support Services, a third party maintenance provider. When you sign one simple contract with us, we take care of everything. We're qualified to support all the major manufacturers, including: IBM, Cisco, Dell, EMC, HP, Sun Oracle, and others. Imagine—one phone number, one call, one point of contact for every data center issue.

Cost Savings

TLSPL "third party maintenance services" will save you 40-70% on your IT costs. We guarantee that you will pay the same price for the same level of service through the life of your equipment—even as it ages and from customized support solutions to a personal account manager, you'll gain value in every area of your maintenance plan.

Increased flexibility

Most OEMs feature contract terms that benefit them—not you. Our solutions are designed to make your life easier with flexible terms and conditions. In addition to our standard SLAs, which already beat out the OEMs', CSS will create a service level specific to your needs. Need different SLAs for mission-critical equipment? No problem. Need an engineer available on weekends? Easy. Need an engineer working in your data center 24/7? Done. With TLSPL Support Services, it really is that easy.

SLA Options

SLAs Customized for Your Needs

TLSPL Support Services offers a variety of Service Level Agreement options that allow you to choose a Solution that fits your business needs and budget.

There are no penalties for adding or deleting equipment on your contract, so you can adjust your SAL penalty free anytime. Our 24 x 7 x 365 phone support is standard across all SALs, and we assign a certified engineer to all support tickets within thirty minutes of submission.

We can also create a custom SLA to reflect your unique maintenance needs. For instance, four-hour response time means we are on site with the part in hand, and NBD means parts are guaranteed to arrive before noon on the following business day.

Our team monitors the trouble ticket system around the clock and will ensure quick resolutions to your issue.